Terms & Conditions

Cooks Hired is a marketplace. We connect customers with independent, vetted cooks who prepare meals in the customer's home. The cooking service is provided by the cook, not by Cooks Hired. We provide the platform, vetting, payments and support that make the booking possible.

You must provide accurate information when creating an account and keep your login details confidential. You are responsible for activity on your account. Cooks must complete identity verification before receiving bookings, and identity details may not be changed after verification except through our review process.

• All prices are shown in South African rand (ZAR) and include applicable fees.
• A booking is confirmed once payment is authorised. The total includes the cook's service fee, groceries (if the cook supplies them) and the platform service fee shown at checkout.
• Recurring plans create repeating bookings on the schedule you select until paused or cancelled.

• Customers may cancel free of charge up to 24 hours before the scheduled visit for a full refund.
• Cancellations within 24 hours, or failure to provide access to the home at the agreed time, may be charged in full or in part at our discretion.
• If a cook cancels, we will help you rebook with another cook or refund you in full.

Customers must provide a safe working environment, reasonable kitchen access, and accurate dietary and allergy information. Cooks must follow food-safety practices, use the agreed ingredients, and leave the kitchen in a clean condition. Please treat each other with respect — abusive behaviour may result in account suspension.

• Cooks are independent contractors, not employees of Cooks Hired, and are responsible for their own tax obligations.
• Earnings move to your available balance once the customer confirms the visit is complete, or automatically 48 hours after completion if there is no dispute.
• Payouts are made to the cook's verified South African bank account on request.
• Cooks Hired deducts a commission on each booking, as shown in the cook dashboard.

To the extent permitted by South African law, including the Consumer Protection Act, Cooks Hired is not liable for indirect or consequential losses arising from a booking. Nothing in these terms limits liability that cannot lawfully be limited or excludes any rights you have under the Consumer Protection Act 68 of 2008.

If something goes wrong, contact us first at hello@cookshired.co.za and we will work with both parties to resolve it. These terms are governed by the laws of South Africa.

Your use of the platform is also governed by our Privacy Policy, which explains how we handle personal information under POPIA.

We may update these terms from time to time. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.